Kraft Heinz recalls cheese slices due to choking hazard

• Kraft Heinz Announces Voluntary Recall
• Issue with Cheese Slices
• Recall Actions and Details

Kraft Heinz, a renowned food company, has issued a voluntary recall of one of its products, as announced on its website.

The company made this recall announcement on the afternoon of Tuesday, September 19, detailing the specific issue with the product.

The recall pertains to approximately 83,800 packages of individually wrapped Kraft Singles American processed cheese slices.

Via their website, they specified that these products were intended for a particular group of customers and provided guidelines on the measures to be followed.

Kraft Heinz Voluntary Recall

Kraft Heinz has decided to initiate a voluntary recall of its Kraft Singles American Processed Cheese Slices.

This precautionary measure was undertaken after a malfunction was detected in one of their wrapping machines.

This malfunction resulted in a thin strip of plastic film remaining attached to the cheese slice even after the wrapper was removed.

This issue presents the potential hazard of consumers inadvertently consuming the film, which could be not only unpleasant but also pose risks such as nausea or suffocation.

Kraft Singles Recall

The issue pertains solely to Kraft Singles American processed cheese slices with specific box or package information.

In the statement released on their website, Kraft Heinz clarified that no other product varieties or sizes are part of this recall.

The problem came to light after multiple consumer complaints were received regarding the presence of plastic adhered to the cheese slices.

In all, there were six complaints from individuals who faced choking or suffocation incidents due to this issue.

Actions after problem

Fortunately, despite the reported incidents, no serious injuries or health complications have been linked to this situation.

Kraft Heinz acted promptly to rectify the wrapping machine malfunction and has undertaken a comprehensive inspection of all related equipment.

This measure ensures the safety and quality of their products for all consumers.

Customers who have purchased the affected items are strongly advised not to consume them. Instead, they should return them to the place of purchase for an exchange or refund.

Customer Support

In response to the recall, the company has set up a dedicated platform to address consumers’ questions and concerns.

Kraft Heinz has established a customer service hotline, available Monday through Friday from 9 a.m. to 6 p.m. Eastern Standard Time.

Consumers can reach out to this number, 1-800-280-8252, to check if their product is among those affected.

Upon verification, if the product is indeed affected, customers will be eligible for an appropriate refund.

They offer apologies

On its website, Kraft Heinz emphasized its commitment to upholding the highest standards of safety and quality in its products.

The company also extended its apologies to consumers for any inconvenience caused by the issue with their product.

In their statement, they detailed the specific characteristics of the cheese slices impacted by the voluntary recall.

The recall pertains to 16 oz. packages of Kraft Singles American pasteurized prepared cheese product, each with individual packaging.

Product Details

Affected packages carry a UPC of 0 2100061526 1 and an expiration date between January 24 and 27, 2024.

Additionally, these packages will have a manufacturing code that includes both an ‘S’ and ’72’.

Also included in this recall are 3-pound multipacks of Kraft Singles American pasteurized prepared cheese product. These packs have a case UPC of 0 2100060491 3 and a “Best when used by” date ranging from January 9 to January 16, 2024.

Kraft Heinz remains dedicated to implementing measures to ensure the safety and satisfaction of its consumers.